Received a faulty dehumidifier from BHS Direct that has not worked since it arrived. Was told to call manufacturer, then the manufacturer told me to call BHS direct. Getting through to them is impossible (on an 0871 number, too), and once you do, you are told to fill out an online form. No member of staff seems to be able to say anything else. I have filled out 2 forms now and had no confirmation, so have called to chase this for the third time today. First form wasn't received apparently, this one has but no acted on yet. Have sent an 'eMessage' to them and had no response. I am now told I can't have a refund as it is too long past purchase date - perhaps it wouldn't be if your staff were allowed to speak on the phone and not insist on stupid web forms that don't even work! Grr.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.