Bhsdirect

Impossible to get Customer service

Received a faulty dehumidifier from BHS Direct that has not worked since it arrived. Was told to call manufacturer, then the manufacturer told me to call BHS direct. Getting through to them is impossible (on an 0871 number, too), and once you do, you are told to fill out an online form. No member of staff seems to be able to say anything else. I have filled out 2 forms now and had no confirmation, so have called to chase this for the third time today. First form wasn't received apparently, this one has but no acted on yet. Have sent an 'eMessage' to them and had no response. I am now told I can't have a refund as it is too long past purchase date - perhaps it wouldn't be if your staff were allowed to speak on the phone and not insist on stupid web forms that don't even work! Grr.