Terver´s profile

Reviews (2)

Saverpoint

Search SAVAPOINT for previous poor reviews - Items Not In Stock When Ordered But Payment Taken & Difficult To Obtain Refund

After several attempts at telephoning, eventually contact was made.
I was told the item was out of stock apparently at the time the order was made and they claimed that an e mail was sent to me even though I have received several e mails since that time and have never in several years had a problem receiving e mails from that account.

They stated they were unable to make a refund because of a problem with Paypal and I would have to raise a dispute with Paypal before a refund could be made. When I said I would arrange a chargeback on my credit card they did not want me to do this. Magically, I contacted Visa and received a Paypal refund.

Moral (1) Just because software is listed available on Saverpoints website this does not mean it is available but payment will be taken anayway & (2) if you have a problem with a refund on your credit/debit card simply contact your credit/debit card company and raise a dispute

David found this review useful

Savapoint

Items Not In Stock When Ordered But Payment Taken & Difficult To Obtain Refund

After several attempts at telephoning, eventually contact was made.
I was told the item was out of stock apparently at the time the order was made and they claimed that an e mail was sent to me even though I have received several e mails since that time and have never in several years had a problem receiving e mails from that account.

They stated they were unable to make a refund because of a problem with Paypal and I would have to raise a dispute with Paypal before a refund could be made. When I said I would arrange a chargeback on my credit card they did not want me to do this. Magically, I contacted Visa and received a Paypal refund.

Moral – (1) Just because software is listed available on Savapoint’s website this does not mean it is available but payment will be taken anayway & (2) if you have a problem with a refund on your credit/debit card simply contact your credit/debit card company and raise a dispute.

Terver´s profile

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Terver
Reviewer
United Kingdom

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