And that to me, being in sales myself, is the TRUE measure of a company.
Ordering is simple, the Collect+ service is an excellent part of the process for those of us who cannot be at home on a specific day, waiting for a delivery to arrive.
BUT...the guaranteed next day delivery isnt guaranteed at all. (the exception to this is if items are out of stock.. i understand that)
I placed an order on December 6th. One of my items was out of stock and I was told it would be delivered the following week which was fine as it was still going to be before Christmas. As it hadnt arrived by the 18th December I checked my account and to my surprise, it stated that this item had been delivered to my home on 11th December which was a Sunday. I work all day on a Sunday, so there was no way it was delivered to my house. There was no delivery card to say that an attempt to deliver had been made either. Then the fun began.
Email No.1 on December 18th... email received back with a reference number, to say my query had been recieved and I should receive a response within 24 hours. I didnt
Email No. 2 on 21st December... email received back, with a different reference number,saying the same thing, but with an additional note to say they may have to contact other people involved in the oreder / delivery process and to give them 48 hours to get back to me.... NOTHING!!!
Email No. 3 on the 23rd December... yet AGAIN a generic response saying my query had been received, and to allow 24hours for a response and with yet another reference number!! Its ridiculous... I tried phoning and despite being advised by a robot voice to say my call would be answered within 4 minutes, I was on hold for 25!!! (wonderful way of making extra money, well done Very)
SO! I am now on email number 4 and 5, same crappy generic response and lets just say I wont be holding my breath. Its now exactly a month since I placed the order, which by the way was a Christmas present! so not only do I not have my item, I had to go and buy another present! so i am out of pocket twice over.
I wouldnt touch this company again. The customer 'service' is appalling. Quick to take your money, slow to resolve a problem... or in this case NOT resolving anything at all..
Nubian found this review useful
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