Ordered goods on 03/01/2012. Paid for next day delivery. Confirmation email and web site showed delivery for 02/01/2012 (see pics), thought this strange but put it down to a small error on the part of CCL, wish I had reconsidered knowing what I do now. No goods on 04/01/2012. E-mailed to ask why, was informed that one item was out of stock and its not company practice to inform customers of this, was also promised goods would 100% be sent out for delivery on 05/01/2012. No goods on 05/01/2012, emailed to ask why duplications had been made on my order, was told I cant read properly despite web page clearly showing a duplicate entry and was assured that 2 of these would not be sent out (see attached photos). Called to enquire why I was being treated this way, was told CCL "Dont guarantee next day delivery" and "CCl did not lie to you when we promised to deliver the goods today". Was told CCl wont consider any compensation for my wasted time. Asked about a refund, was told "Accounts department MIGHT get around to it today and it will take at least 3 working days to get your money back". Will be reporting this company to Consumer Direct (Trading Standards) and will be writing to the owner asking for his thoughts on the matter. Whole outfit needs a revamp, from a website that works properly to complete customer service retraining for the imbeciles that I dealt with. If I was not so tired I would display the e-mails sent to me by CCL in order to further embarrass them in the (probably vain) hope that something might be done.
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