Had a telemarketing cold call from 01903703400. No idea who it was, did a quick google and discovered it was these people. I'm on the TPS register to stop marketing calls and also ex-directory! Further searches revealed this is the same company as YourCalls.net - a shoddy set of scammers also run by the industry named "scumbag" owen bloodworth.
Do yourself a favour and keep away - they've changed their name but you know what they say about leopards!
Just had some goods sent to me by this company, smashed beyond use, clearly intentional.
Couriers like this company deserve to go bust. Sadly they continue to operate as management clearly don't care about the massive negative attitude of their staff, the loathing they have of customers, the immense negative image this company has.
I now ASK online retailers which company they use. If its Herpes, I ask them to use another courier and if they won't then I tell them I will buy elsewhere because of the courier they have chosen. If others act the same way either they will lose business and be forced to improve or go under.
Andrew J. Shepherd found this review useful
Sold some items on eBay recently, and was contacted buy the buyer that goods were not received. Yodel claim they were delivered and left in front porch. Buyer replied that his front porch is locked and so nobody could gain access. Also no card was left suggesting a delivery had taken place. I personally lost out on the deal as eBay and PayPal costs are not refunded by either Yodel or CollectPlus. So because of their incompetence it cost me money to sell something that either was never delivered in the first place or left on the front doorstep to be stolen. I got absolutely nowhere with either CollectPlus and Yodel and would urge you to pay the extra and go with Royal Mail, because since this event a regular eBayer told me out of the 23 shipments they made via CollectPlus they had 5 missing/lost/stolen.
CollectPlus needs to take its good business model of using local stores for drop/off and collection points and use another courier other than Yodel who clearly are into stealing goods in transit. Oh, and yes Yodel did refuse to report it to the police!
This review is not about buying from these people, but from working for them.
Your day will start at 6am and end around 5pm, yet you will only get paid for 7.5 hours. The drivers lose about £400 a month in unpaid work. There is no recognised union and so if you complain you will be summarily dismissed.
Simply - there is too much to do within the timeframe allowed. The area covered is around 100 miles. On a motorway that would take a car about an hour and a half. You're already now down to six hours paid working time if you could manage that speed! Subtract a further two hours at the depot for sorting and scanning the stock, loading the van, printing out the paperwork and completing van checks and daily/weekly/monthly company sheets and you've only four actual hours to deliver or collect at around 50 locations, thats if you can average driving speeds of 70mph of course (which you can't because of the vehicle limiter @ 56mph). The products are "desktop delivery" which means boxes of paper etc have to be taken to the floor level and actual desk/cupboard where the customer wants the product. Which is ok but it takes considerably more time, this isn' t just go to the front desk, "sign here" "there's your stuff" and gone in less than a minute. Especially when only a wonky-wheeled sack cart is provided so sometimes one person collecting over 40 boxes from an above ground level could be at a single drop for well over an hour. Factor in the 56mph vehicle limiter, the one way systems and 'pedestrian' and/or 'no loading after 10am' zones in city centres, or single drops that are nowhere near any other drop that take another hour just for one packet (that cannot possibly be cost effective and would be cheaper to post) and with an average of 50 drops per day it soon becomes a mammoth task to complete all drops within an effective 4 hours paid delivery window.
The final pettiness of this company though has to be when you take the van to the fuel station. You are given two cards, a BP card to pay for the fuel and a Nectar card - yes THEY get the points and you have to record the number of Nectar points on your manifest. They don't even let you have any little perks!
So, in an ethical and moral climate, do you really want to do business with people who exploit the front line workers?
Was about to order a Mac Mini from here. Now I won't because they clearly an non-UK based and absolutely awful to deal with.
Also I note the positive reviews are by reviewers with only 1 review to their name. Always makes me think their own staff write those reviews!
Just paid an extra £30 and bought it from [External link removed]. It's worth paying a bit more sometimes to go with tried and trusted and have peace of mind rather than use some scammers.
Have been with them about 9 months or so, for broadband and line rental, as they were offering a competitive deal. Thats the positives dealt with.
The negatives - poor line speeds, regular disconnection, downloads so slow it takes over 5 minutes to load a web page (ironically their website support pages at the time!), low monthly restriction (allowance they call it - which is both upload and download added together) which soon gets used up having to press refresh on your browser all the time. Feels like I spend more time trying to get it working than using it. Found their support useless too, just standard responses and they hide their contact email address so you have to go round in circles through the FAQ section which is never relevant to the problem that's happening, which meanwhile uses up more of your monthly restriction, oops allowance.
It's crap, but it's cheap. So you pays your money....
If you want good reliable broadband, pay a bit more and go elsewhere. If you hardly use the internet and just want it for loading very basic webpages with no flash/media content on it then maybe its the one for you. For me, frustratingly slow, poor service so ultimately poor value.
After telling them that their broadband is throttled so much and ridiculously slow, and taking up to 7 minutes just to load their own website pages, their answer is that I have to go out and buy another router from the one they supplied OR pay for an engineer to visit. This is their award winning service? What award is this then? "Biggest cowboy outfit ISP award"? Time to refer them to the regulator as every other poor reviewer on here seems to have to do...
John-Paul Jarvis found this review useful
Made an order at 20:10 on a Tuesday night. By 22:10 still no pizza. Order cancelled. Won't use again. Just glad I didn't pay up front by card because that would have been a nightmare getting a refund.
The confirmation email says "click here" for up to date status of your order. It links to a dead page.
Crap website, crap service.
If you do want to use these incompetent clowns, select the "Pay cash on delivery" option. At least when it goes wrong they don't have your money up-front.
Joanne O'donoghue found this review useful
Was offered a reasonable price compared to other similar recycle sites. Three days after their site showed my phone arrived, they emailed offering 27% less than original offer claiming that the screen was cracked. This was utter rubbish and was sent to them in the original manufacturer packaging so I very much doubt it was damaged in transit.
Since then I've read elsewhere this is a tactic of these con-artists to offer good price then go well below others once they get your phone. Don't be another victim, go with reputable firms instead.
Interesting to note that I was the first reviewer of these scammers, and within 48 hours another 13 amazing reviews appear that only have written a review for fonehub. Did they get the staff to do them? Well....maybe... if you look at another review site the self same thing happened:
I have refused to let them try and keep the phone with their con trick and said they should return it. Will be interesting to see what they've done to my phone...
Well 11 days later and they've lost the phone! Interesting to see even more single user reviews. Obviously the staff are busy faking reviews on here whilst losing handsets...
They say "call us on 02073776644 to have your issue resolved to the best of your satisfaction" but nobody answers the phone. Two weeks on and they are not communicating, and they have stolen my phone....
Interesting to note that a year later they are still writing their own excellent reviews, people who have only one review and its for them. Trustpilot... can YOU be trusted to allow this???
Have used these for years, the service is absolutely spot on. Very good choice for cigar and pipe tobacco, and very keen prices. Delivery charges are very reasonable too compared to other sites. Usually get orders next day, though its down to postal service if first class gets to you next day or day after.
Credit card - was offered 0% interest rate on balance transfers for a year and also 0% on purchases through to June 2012. Haven't paid them any interest so far!
Excellent deal to switch, found them very helpful and friendly on the phone - UK call centres too so at least you can understand them, and you get through quickly too.
Online banking is straightforward.
Worth checking out their deals if you're looking to switch
Have used TCB and Quidco. Quidco charge you an annual fee whereas TCB pay you the full cashback and increase it the more you use them. So usually TCB are better than Quidco.
When it comes to failed cashback tracking, TCB seem better at getting you your cashback. They also will pay out when you want it, not on a fixed payout date.
Haven't come across a better cashback site yet. Though still have to wait months to get paid out. The industry itself is fraught with loopholes and failures (see this article: http://www.guardian.co.uk/money/blog/2011/nov/03/cashback-sites-consumer-rights-minefield ) but TCB seem to be the leader.
Had a few instances where the purchases have tracked then the retailer refuses to honour the deal.
I have had to involve Trading Standards on one occasion.
For those who haven't joined up, you might read this article first: http://www.guardian.co.uk/money/blog/2011/nov/03/cashback-sites-consumer-rights-minefield
It does offer some good advice and raises the question - who is making the offer - the retailer or the cashback site?. When it works its good, when it goes wrong both blame each other and leave you to it. Once you involve Trading Standards then you may get some redress. But it all takes time... and the effort might not be worth the amounts involved, and you're left feeling cheated. It's an area where retailers benefit whether or not you get paid cashback, so for them it's a win-win situation. Those that do rip off customers offering cashback then refusing to pay up need to be taken to task.
David Phillips found this review useful
Found them to be far cheaper than the likes of comet, currys, john lewis. Goods arrived within the 90 minute promised time slot. Item was damaged, offered 20% discount to keep it or replacement could be sent the following day. Delivery guys were friendly and helpful, they called in on their phone to report damaged item. Unwrapped it and took away all packaging without fuss. Shame about dent, but these things happen and they did make a generous offer or prompt replacement so that plus the excellent prices means it has to be 5 stars!
Bosch "blue" power tools are for the trade. Similar in design to some of the green DIY tools, but inside are better components for daily use rather than occasional. Hard wearing. Its good gear right enough, but when things do break down they really excel. The blue stuff has a year guarantee that if you register your product within 4 weeks of purchase, they upgrade free to 3 years. If anything fails, they send a courier out to wherever you're working, collect the faulty item and repair/replace and return it to you within a few days. All under warranty. Now that is service!
Some good deals on their website, delivery next day with text giving 1hr delivery time slot. Goods arrived as promised within the hour timeslot. Impressive.
Haven't had any problems with them, and it's when things go wrong we judge a company. I'll keep using them and give a well deserved 4 stars. If they continue to be spot on then I'll happily go to 5.
Haven't had any trouble with transtools over several orders. Stuff takes a few days to arrive, not a next day outfit so if you do want it quick maybe look elsewhere. But the prices and range I think are good. Latest order was sent in two parcels, one parcel went astray but that was Citylink's fault and arrived the next day [website showed 2 parcels but they only delivered 1]. When I emailed transtools, they responded quickly.
You only know how good a company is when things go wrong. Haven't had cause to fault transtools yet so until then I'm happy to keep using them.
The prices are OK, and sometimes you can land on a good deal.
Had a problem recently but the MD called me personally to discuss it after leaving a review of my experience on here. Think that took some balls to make that call rather than pay lip service or ignore it. The problem stemmed from the courier making a hash of it, then was compounded by overwhelmed business and temporary under-staffing. Have withdrawn my original review rather than update, I think if someone can hold their hands up when it goes wrong, they deserve a second chance.
When you browse from an O2 mobile, we add the user's mobile number to this technical information.One business owner who checked his servers' logs told the BBC that he had discovered that they contained hundreds of mobile phone numbers and said that he was concerned that advertisers could make use of the information. "They could now know not just your phone number, but all the websites that you visit, and so target you."
One Twitter user wrote: "Woah - @O2 users' mobile numbers are being beamed to every website - and ad server - they access? That's... not good."
O2 said it "would like to apologise for the concern we have caused".
There is no evidence that other networks had experienced similar problems.
Staffed by ex-Asda muppets that have no idea about the products they sell or trades they claim to serve.
They claim to be trade sellers but their prices are definitely not. You'll get a better deal at your local merchant. This is after all a B&Q outfit.
Don't expect experience or good advice, they haven't a clue. AVOID.
Goods never arrived, no response to email. Credit card company notified who made immediate chargeback to them.
I'd advise anyone who has purchased from them and having problems to contact your card company immediately and get a refund that way.
UPDATE: Within an hour of writing this review the idiots finally contact me with this pearler : "Sorry has it arrived now please?". No apology and a pigeon English response. Well here's mine; "Do one cranks!"
Ordered goods last year, still shows "awaiting shipment". They dont reply to emails so telephoned them. They were going to ring back but as with most companies they never did.
Card company have intervened and credited me back what I paid them.
How anyone in business can hope to survive by ignoring customers is unbelievable.
What it doesn't tell you on the website is the stuff they sell and advertise in Sterling doesn't ship or come from UK stock. These are grey imports shipped in from France that arrive with a 2-pin plug! When contacted they posted me an adaptor that took over a week. The goods were then found to be faulty anyway (surprise, surprise) and I had to wait for over a week for a courier to take them back to Paris, wait for them to check the item, wait for them to then process it all before I got a refund. Then they didn't refund the full amount and tried to charge me for the return courier costs even though the item was faulty. Very slow to respond to emails.
I would advise anyone in the UK to avoid dealing with these foreigners. It's a slow tedious process, and the goods are not UK models. Also, because they are based outside of the UK you have no redress regarding faulty goods or Sales of Goods Act. You have been warned.
Added response to Pixmania comments:
Yes I did eventually get an adaptor but it came from france and took a week - a little adaptor in a shoe box by courier : very environmentally friendly.
And yes, you did collect the item BUT it took weeks to get a refund AND the refund was only in full after I had to chase up for the rest of it because you tried to charge me for P&P [A review on Jan 8th 2012 by Sarah shows you didn't refund her £9 P&P also for faulty items returned. Coincidence or just pure bloody underhand cheek?].
Basically it was about five or six weeks from start to finish over a faulty product which is NOT acceptable, especially as I had to send about a dozen emails to get it sorted. That is POOR service.
I notice you make no comment as to the fact that UK buyers are not covered by the Sales of Goods Act by purchasing from you. And you obviously would not wish to advertise the length it would take for any returns/repairs to be made with the time taken to get stuff to and from France, that is if it is serviceable or you are prepared to answer emails (which is slow from my own experience.) I stand by my original warning - UK users get a very slow and rough deal dealing with yourselves because of location/logistics and poor customer service and should stick to UK mainland retailers because as soon as anything goes wrong they are outside the protection of UK law and have to hope for the best. However things are changing which won't please Pixmaniac. Read this: http://www.out-law.com/en/topics/commercial/consumer-protection/the-new-consumer-rights-directive/
I have been with GreenEnergy for about five years now, purely from an ethical point of view. They are one of the few companies that actually supply 100% renewable energy, and not use the renewable electricity they sell as a ‘green’ tariff towards meeting their own Renewables Obligation like the 'big 6' do. They also offer shares in their company after you have been with them for three years. They are usually the last to increase prices and the first to reduce them, acting quicker to wholesale prices and therefore benefiting customers more quickly than the big companies.
When I moved home, I asked them to supply my new address too. They were the only company out of gas, electric, telephone, bank, mobile, broadband etc that I did not have to contact after moving because they had fouled up changing my address, failing to record meter readings etc etc that other companies did. They were impressive simply because they did the basics 100% right, which clearly was not possible by any other company. GreenEnergy are prompt to answer the telephone, speak English and not over the top of you. An English company that if you care about where your electricity comes from you should check them out.
Very devious company to deal with. Wish I'd seen this review site sooner.
I contacted ofcom, they are aware of these people and as of January 2012 they are now required to contact people regarding rolling contracts. This doesn't help the poor sods they've ripped off already. Back in August 2007 they breached Ofcom's amended General Condition requiring calls to 03 numbers to be charged at 01/02 rates.
I've come across details about their CEO Owen Bloodworth and his foul reputation in the industry, nicknamed "scumbag". You can find this here: http://forums.moneysavingexpert.com/showthread.php?t=339168
Stuart Downs found this review useful
Highlighted by moneysavingexpert.co.uk for being cheap. And that's all they are. And everything that goes with it. Pakistani/Indian call centres with staff who have a lower IQ than the rating given here. They cannot set up direct debits properly, cannot bill properly, cannot speak properly. They will not answer your emails, though you will get a cut and pasted reply that doesn't answer your question. They will offer to call you back but never will. They are the most complained about communications company to the telecoms ombudsman. Previously called "Primus", they are a nightmare that will knock Buzby off his line!
Highlighted by moneysavingexpert.co.uk for being cheap. And that's all they are. And everything that goes with it. Pakistani/Indian call centres with staff who have a lower IQ than the rating given here. They cannot set up direct debits properly, cannot bill properly, cannot speak properly. They will not answer your emails, though you will get a cut and pasted reply that doesn't answer your question. They will offer to call you back but never will. They are the most complained about communications company to the telecoms ombudsman. Now called "New Call", they are a nightmare that will knock Buzby off his line!
Edward Byers found this review useful
I ordered some business cards, they were free but had to pay a few quid postage. The cards were OK. Then...day after day after day endless emails offering stuff they could print - T-shirts, mugs, diaries, calendars, key rings and much more. I ordered the free stuff, one of each, to have a look at the quality. I still had to pay P&P, but got allsorts free by responding to different emails and getting it delivered as slow as possible to keep costs down. I've had many products to look at and I can say that if I'd paid for these things I'd be gutted. The mugs and key rings look like they were printed on a cheap inkjet, the T-shirts might just last a few washes, need I go on? I'd definitely order just one from the many freebies you will be offered, see what you think then order in bulk if you're happy. But personally I think it's expensive for the low quality.
Interesting to note that the majority of good reviews on here are from people who have only written 1 review. Call me cynical but makes me think they have a marketing team write their own...
After being subjected to the garbage that is HSBC with their pakistani call centres and poor internet banking crisis, losing customer records scandals etc etc, the switch to Santander was refreshing. All done online, minimal fuss, and good communication. Telephone staff introduced themselves and which part of the UK they were from, very friendly and easy to understand. Have had no problems whatsoever, knew what was going to happen and when. And just been paid as advertised the £100 for transferring to them. Really like their internet banking too, can access quickly from any PC without the secure key nonsense I had with HSBC. Santander - a refreshing change!
Can't understand a word they mumble. They talk over you. Rude. Very rude. And now their internet banking requires you to carry with you a tacky kiddie calculator to gain access, made in china and works for a few minutes before dying, that's if it even turns on in the first place. Ask them to revert back to the non-secure key era as they have alienated so many customers with it and their answer is "since you have made a complaint regarding the secure key we will be de-activating your access to the service within 60 days". Well done the Listening Bank that was - now deaf! Glad to leave you.
Fabi Anna found this review useful
I've ordered online from Debenhams quite a lot recently, and the experience was very good considering it was Xmas and therefore couriers/stock levels/working days etc are all affected in some way. After receiving my goods I noticed they had been reduced somewhat considerably in the sale. When I called I was told the only thing they could do was to arrange to collect my existing order free of charge, refund me in full, and for me to start a new order at the reduced prices, which I did. Would have surely been cheaper to just have the difference credited to my card ? but the courier (Hermes) came when they said, and I saved 20%. When I called to query an item description they were helpful over the phone too. Big companies tend to be pretty crap when it comes to being polite and putting things right. Debenhams do a half decent job considering. I'd order with confidence - it may not go right first time, but they do seem to sort things out, and when they say they will.
As we all know O2 have gone from being a very good comms company to very aggressive and rude in the last 18 months. This has filtered through to companies they take over, such as BE Broadband. BE now take longer and longer to respond, and the call centre staff babble in their native tongue over the top of you. If things are working first time you should be ok though, and they are mid-range in price but there are much better deals out there from Orange, PlusNet etc. Their prices have increased a lot recently (about 40% = £5 extra a month!) BE are borderline average, they were better. And its easy to see why they're going downhill...choked by O2. Oh, and when you cancel you get an email confirming that "work is being carried out in your area" and your broadband suddenly goes off! Coincidence? When you're on the cancellation call they offer 2 months reduced price to stay - if you decline that they get nasty, spit their dummy out and start slagging off the competitor you're going to and saying the speeds wont be the same...blah..blah. Very professional!
Their website promised online documents so everything would be quick and easy. But the link they emailed me to retrieve them was down. In the end I cancelled the policy as I needed to tax etc and could not wait any longer. They charged me £70 for three days insurance against an annual policy of £358! Even though I was technically insured I could not drive the vehicle as I couldn't get the tax etc without the documents. They stood firm and refused to listen even though I sent evidence of their failed links etc etc. Clearly they want money off you and once they've got it your not a customer, just an interruption. Rude and nasty people, surprising as they are a subsidiary of Saga.
Their faulty goods lead to damage of other equipment. They refused to even communicate with me - even the directors ignored letters sent by recorded delivery. Had to involve Trading Standards, and they even tried lying to them. Absolutely the most underhand con artists in the computer trade.
I found this company through Quidco offering 10% cashback, so overall they came out slightly cheaper than other retailers on a £300 order. Delivery took ages but eventually arrived. They then declined the cashback so now I have paid more overall for using a firm I had never heard of, tricked by their false discount offers.
I called their general enquiries and a director answered (huge firm then?) who refused to sort out the declined cashback or to even pricematch even though they claim to do so. She even slagged off the competitors website saying "their sites very shoddy, not something I would recommend". Well sleeping solutions is definitely not recommended. Trading Standards were contacted and the money has amazingly now been paid.
It turns out this is a small outfit run out of a little unit with no stock. Everything is drop shipped by the manufacturer which is why it takes so long to get to you. Fools playing at the big I am....
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