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Rubbish customer service

Ordered a camera which showed in stock online so I bought it - tracked my order the next day which showed the camera was now out of stock and was on back order. Decided to phone customer services and after being on hold for 15 minutes, was told it was a problem with the website and there was nothing they could do about it. I asked whether I could pick the camera up from a local store instead and they were unable to even sort this simple request out.
I am on the phone now trying to cancel the order - guess what, I have already been on hold for nearly 20 minutes.
Eventually got through, got my order cancelled and they weren't even able to send me an email confirmation.
Avoid online buying with this company at all costs - they cannot understand the basics of good customer service, and I certainly won't be buying from them again. Stick to the likes of Amazon or Park Cameras instead - much much better.

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Basharat Anwar
United Kingdom