I tried to spend the night at the Travelodge at London Euston at the end of 2011 for a Business Event, and when I returned to the hotel room later that night someone else was asleep in my bed, and so ended up trying to sleep sitting in the hotel bar until the first train home in the morning! After much too-ing and fro-ing I received a voucher entitling me to money off the next time I stayed with them. Earlier this week I tried to redeem the voucher but the site wouldn't let me log on - it kept on telling me my password was incorrect. Five times I reset my password and five times I got the same "Password is incorrect" message. I have tried to contact customer services for assistance and can't get through to anyone. I have also tried to book the room over the phone directly with the hotel and get told because I have an e-voucher I must book it on line. I have called the woman whose name is on the bottom of some correspondence I received from them, and this morning I receive an e-mail telling me that they refuse to call me. If Travelodge is no. 155 in the category Travel & Holidays on this site I shudder to think what the lower ones must be like!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook