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Reviews (1)

Furniture Village

Appalling customer service

Appalling customer service. Took delivery of goods and defects pointed out in 2 items. Chased and chased for a response from FV. Nobody form Peterborough store returns calls! Eventually, engineer came out but brought wrong sized replacement shelf and glass for replacement door but no door. Now waited 2 further weeks. Due this Saturday but just received a phone call to say the shelf has arrived but the wrong door was sent. I have been told to wait til 28th Nov. Another Saturday wasted! Also rubbish at agreeing compensation. I started paying the finance back in Sept. Now paid £350 so that is what I expect back from them - they are trying to worm out of it now. Now had to resort to complaining to Finance company and will phone Consumer Direct tomorrow DO NOT SHOP AT FV Peterborough

Daveand Kirsty Goepel found this review useful

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Mark
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Male, 1974
United Kingdom

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