EasylifeGroup.com

Why can't we have zero rating?

I too have had the same trouble. I ordered on 16th Dec as on their web site they GUARANTEED delivery for Christmas if ordered before 18th Dec. I still have not received my goods, although the money has been taken out of my account. I have been told by my bank that I have to wait 30 days, then if I don't receive them, they will act. The trouble is that I don't want them now as they were Christmas presents. A woman
I spoke to at Easy Life told me I could not get my money back until I had returned the goods. Catch 22? I have e-mailed 3 times, no reply. I have rung twice and both times got a very curt answer ( where were their friendly staff )? Surely it is illegal to guarantee delivery within 5 working days, when they very obviously don't, as can been seen by very irate customers on this web site. I cannot usually be bothered to make waves as it were, but these presents were for elderly relatives, and they do not understand fraudulent claims on the internet, so I had to go out at the last minute to get them something.