This is the first time I have knowingly had any dealings with Interlink Express, ( I have no idea why they added the "Express" to their company name, as I'm sure it's a case for some sort of trading deception law suit.) I ordered some items from a reputable online shop to be delivered by their "first class" service, as I had paid extra for this. All appeared to be going well, as by the morning of the next day, I recieved an email from "Interlink geographically slow" explaining that my parcel would be delivered that day by a particular time. Great! I thought, wrongly, as later that day I recieved another email informing me that my parcel had been held, the previous evening in Birmingham? Some 200 odd miles away. And that it would be delivered the following day, which was a Thursday. Okay. Not too bad. I waited all day Thursday for the promise of delivery to be fulfilled a second time, only to be disappointed,,,, again, I recieved yet another email from "!nterlink a carrier pigeon could deliver quicker" explaining that their driver could not find my house. Incredible! My house, was built 83 years ago, and as far as I am aware, has not moved?! It appears on google maps, apple maps, google earth, even satellite navigation has been able to locate it from time to time. I suspect their excuses are a rather large amount of the proverbial b=$<}_ks, and that "Interlink stone erodes quicker that we deliver"'s failure to deliver ( as my parcel has still not been delivered 7days from ordering) is purely down to a catalog of feckless careless automotron balls ups, who do not have the decency to, A make good on their mistakes, or at the very least, B be honest about them.
Further more, I have ended up calling the local depot to see if they needed any assistance in directing their highly trained staff to the correct address. I gave them the parcel number, as requested, and was promptly informed that it was still in the depot. Joy. So I decided to to go and pick it up myself. A 20 minute drive each way. When I got to the reception office, I was greeted by a signed declaration from the company M.D, stating " It begins, and ends, with the customer." Couldn't help a wry smile at that. A receptionist came out, eventually, and after a brief conversation, brought me a parcel,,,, which wasn't the parcel I had called earlier about, but a parcel that had been there a week, even though I had given them the parcel number of the original!? Anyway, all parcels now home safe. Thanks to my own legwork. I wouldn't recommend "interlink evolution moves more swiftly" to deliver a pebble reliably. Stay clear.
No problems with FFX as always! Fast and reliable service. Just a shame they use the likes of DPD, who left my £200 worth of Paslode nails in the rain for several hours, as they clearly didn't see fit to seek out one of the 5 people who work here on a daily basis. Shocking disregard for their deliveries.
I bought a jacket on new years day online, and not only was it at a very competitive price it was here by the following Wednesday. Considering there was a bank holiday chucked in there somewhere, I think that is a superb service, especially with the purchase update emails and parcel tracking service. First class. ( and I don't work for them )
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