I bought a Matrix M-Stage amplifier. I only received an email from paypal that my money was on hold because Ampcity needed to accept it. I didn't think anything was out of the ordinary until 2 days had passed and I hadn't received any further updates regarding my purchase. I gave the company about 5 or 6 calls, each time the idiotic receptionist answering and telling me that unfortunately "nobody is available" and that they'll "call me back" (which they never did). I even turned up at their store which fortunately wasn't very far from me, except there were no store signs at all! Apparently they were on the upper floor of some DIY store, except that when I asked to see them, apparently (again) "nobody was in that day" (it was a Saturday, though the stupid receptionist claimed that they were open then).
Finally I grew tired of everything and decided to cancel. This also took almost an entire week of calls and emails to the head of the company (who again, is never available by telephone, funny that) after which eventually I noticed one day on Paypal that my payment had been refunded (no confirmation had been sent by Ampcity).
Simply put, do not buy from these people. Notice the other bad reviews? They're there for a reason.
I'll keep things simple. Excellent range of items, not the most expensive prices, quick delivery, excellent communication (email updates every day on the progress of your order). If I ever order something audio related again, I'm coming back to these guys!
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