Hi it is always difficult buying for family and as I live in the highlands of Scotland mail order is the way to go.
I ordered a Montane jacjet and was told they were awaiting stock - they kept me informed and gave me the choice to cancel. The jacket came back into stock quickly and I received it in good time for Christmas. It was unfortunate that it didn't suit my sons needs and I had to return the goods.
I posted it on Saturday and by 12 o'clock Monday I received an email stating they had received the goods and sanctioned to refund.
A great result all round as they did not take off their original postage and it is only fair I pay to return the goods to them.
I will certainly use them again as the price was good and the communication from them was excellent.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook