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Reviews (1)

TheHut

Terrible customer service, more expensive than other websites, long wait for items

Placed an order and wanted to cancel it 1.5 hours later. Attempted to do this on the website and it didn't work. Tried again and it wouldn't let me as between cancellation attempts my order went from processing to now "awaiting despatch". Rang up Customer Services twice who said they would place a ticket to cancel the order (one said it should be possible as order wasn't due to be shipped for a few days-- awaiting dispatch yeah right). Got an email two days later saying item had been sent (?!!). Rang up CS *again* (0844 number) and was told once an order is in the warehouse it can't be cancelled (*not* what I was told by the previous two representatives AND when I asked where the items were stored was told 'the warehouse'... what??) Asked for a return authorisation number and was told it would expire before I could return the item, and that if I attempted to return it without a number Royal Mail would refuse to accept and deliver the order- they would just return it to me without thehut.com knowing about it (again, what???). CS rep obviously didn't care and said whatever he could to discourage me from a return.

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peppermintpatty
Reviewer
Female
United Kingdom

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