unfair hidden charges cattle bus service no customer care at all crap do not touch
I believe the quality has taken a hit in last few years and I was a big Iceland fan stopped shopping there when I got bits of bone in frozen mince more than once
failed on prime a couple of times but very quick to rectify and compensate all round good company
deal do not tally in the basket as advertised and all deals are for new customers not fair treatment of reliable . loyal customers
Normally great on delivery front , however do not update their tracking website very well so you could be sitting in for a delivery that wont turn up
Stole from my account and told me it was my fault because their system is never wrong!!!! steer well clear unless you want to be ignored abused and stole off
good customer service get the mobile coverage i need no problems there but a little slow to resolve issues and mobile site constantly having technical problems and very very slow to the speed of dial up !!!!
great service to start on free trial soon as started paying for it the service got slower and slower till i only received 2 DVDs a month for £9.99 and it is always the posts fault and then you have to wait 5 working days blah blah avoid if you want good value
tim lecomte found this review useful
Was seduced by the cost of service but the old saying stands you get what you pay for !!! poor service asking me to dismantle bt phone sockets when service failed to then get put on to another overseas call centre that go through the same script time and time again to resolve no service issues do not touch stay well clear of this company
Petplanet are the ultimate customer service company ! Nothing is too much trouble or too little to bother , delivery is very quick quality is excellent they are my first port of call for anything pets !!! I would not hesitate in recommending them.
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