I ordered my goods, fine. 10 days later no goods. I check the tracking so see that Hermes collected it and then did nothing else with it. Got on to Amazon. They apologised. Nice. They sent out another parcel. Nice. They then send me an email saying that in 14 days they will send out an email stating that I have to tell them that I do not have the other parcel. Royal Mail policy! Better tell Hermes that they are being run by the Royal Mail then. If I do not respond they bill me twice. Not nice. They then try to refund me for the parcel cost?? It was sent out on free delivery?? So not wanting money not due I email them. They say they should have chosen courier return instead of customer return. Sorry for the inconvenience. Not nice. Actually incompetence by someone. They say I have the money already can we take the money back. Nothing in the bank yet - so no you cannot - and yet more inconvenience. Come on Amazon you can do better than this - check before you send out your emails!!
I ordered my memory over Christmas time with some money I was given. During the order I was told that I would be emailed when the memory would be posted. All those different bank holidays meant that I knew that I would be in for a wait. Imagine my surprise when the memory arrived - before the email! Fantastic - and now one quick computer too. Thanks Mr Memory.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.