Jane Hughes´ profile

Reviews (4)

Insurance2go.co.uk

VERY slow

A brief description...
Insurance is easy to set up, however, if you need to claim, be prepared for a wait of up to a month, for a simple screen repair!

You receive no updates via email, if you want any information regarding your claim, you have to phone them.
I was told my iPhone would be repaired and returned within 7-10 working days... After waiting, I phoned them to be told, they couldn't get parts for my phone so it was being replaced, and that I needed to wait 7-10 days for the phone to come from Apple, then 7-10 days for them to process the claim?

I pointed out that I'm due to go on holiday and could they email me when the phone is eventually sent, so that someone could be in to receive it , their answer "No, we don't inform you, we just post it out, if nobody home, it will go back to the post office"
When I pointed out that the post office only keep items for 7 days, then return them to sender, her reply was "oh, ok"

My daughter insures her phone with Protect My Bubble, and her iPhone was repaired and sent back within 6 days, so I know who I will be using next time!

08 May 2013

Reply from Insurance2go.co.uk

Hello Jane,

I'm really sorry you are unhappy with the service you received from us.

Please email me your policy number or mobile number and postcode and I'll get someone from our customer services team to look into your complaint.

Please email - info@insurance2go.co.uk

Kind regards,

Gary
Insurance2go

Medisave UK Ltd

Excellent service

An easy purchase. Very good communication. Very quick delivery. Would definitely recommend.

Garden4less

Excellent service

An excellent service, very quick delivery. Good communication. Very well packed. Thank you

Country Attire Ltd. (www.countryattire.com)

Excellent!

I cannot fault this company. Their communication and service was top class. Highly recommended

Jane Hughes´ profile

profile image of Jane Hughes
Jane Hughes
Reviewer
Female, 1962
Billinge, United States

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