A brief description...
Insurance is easy to set up, however, if you need to claim, be prepared for a wait of up to a month, for a simple screen repair!
You receive no updates via email, if you want any information regarding your claim, you have to phone them.
I was told my iPhone would be repaired and returned within 7-10 working days... After waiting, I phoned them to be told, they couldn't get parts for my phone so it was being replaced, and that I needed to wait 7-10 days for the phone to come from Apple, then 7-10 days for them to process the claim?
I pointed out that I'm due to go on holiday and could they email me when the phone is eventually sent, so that someone could be in to receive it , their answer "No, we don't inform you, we just post it out, if nobody home, it will go back to the post office"
When I pointed out that the post office only keep items for 7 days, then return them to sender, her reply was "oh, ok"
My daughter insures her phone with Protect My Bubble, and her iPhone was repaired and sent back within 6 days, so I know who I will be using next time!
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