Bought some radar path team USA glasses, listed with cloth bag and without spare nose pieces. They were shown as NEW. On arrival they clearly had hair product or similar on the arms and a very faint scratch across one eye. I rang and was told a new pair would be out special delivery the next day. They duly arrived as promised with an oakley case and spare nose piece as a bonus.
Mistakes happen its the way they are sorted that matters for me and in this regard the service was first class.
As a new father I tried to do my bit, arranging everything we needed once we had choosen what to buy. I came across Bambino Direct and their prices were competetive, their web site did not suggest anything was out of stock so I ordered over £600 worth of stuff.
Thats when it all went wrong, buggy and high chair quick to arrive, but much needed raincover for our phil and ted's sport never arrived.
Many telephone calls and emails just resulted in apologies and empty promises on their behalf. I ended up being caught out in the rain trying to get our little one off to sleep and had to resort to removing my coat and getting drenched to try and keep buggy and baby dry.
There are obviosly much more in depth details to this unfortunate experience but needless to say for me it spoilt what should have been one of the happiest occasions in my life, just bringing me stress and hassle with their incompetance.
My only advice would be to shop elsewhere and save yourselves the stress and heartache this company is likely to bring you.
Matt Jayde Woods found this review useful
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