Ordered and paid for goods on a Monday, requested Friday delivery. Received order confirmation. No contact by Thursday with shipping details. Emailed Sterlingbuild who confirmed would be delivered on the Friday. Took day of work - no contact/delivery as promised. Phoned Sterlingbuild again Friday midday as still no shipping details received and after a run around told it would be with me Saturday a.m. I asked if Saturday was definite and they gave their word, or I could collect it!!. No delivery Saturday, courier confirms booked for a Monday delivery by the merchant. Order cancelled as I'm wasting no more time with this company.
Bought a Vanguard in mid July. Installers incorrectly wired IP plug. First warranty issue was non working Auxillary control panel and wooden frame base had started to crack. 2nd visit was to replace non working moto massager. This did not fix the problem. Waited again whilst HTB contacted Hotspring for a plumbing diagram. 3rd warranty visit to change moto massager again, still not working, replaced jet pump and told all seems fine now. Also asked to change filter weir gate as this is also now not working. Returned from work to find weir changed, moto massager still not working! £10k for a tub that I'd have to question the quality of when I paid this much to avoid such issues. 2 stars as so far they have at least changed some parts even if the moto massager issue is still unresolved. Time for the 4th warranty visit!
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