Victoria Parker´s profile

Reviews (1)

Havens

Excellent Customer Service

I used to live in Leigh and had my wedding list with Havens, 10 years ago. I am really pleased that I can still shop there via the internet now that I live in Kent. Well done for embracing the internet and still keeping the same level of service! I was kept up to date with the progress of the order by email and a handwritten note inside from the lady who packed the order, was a great touch. Congratulations to Nigel Haven for steering such an established company through the internet shopping age.

11 February 2013

Reply from Havens

Dear Victoria,
Many thanks for your kind and positive comments.Delighted you remembered us.The internet has been a revelation to us and you are right we were early adopters some 12 years ago.
It is amazing how our brand is found world wide with new customers from places that have not even heard of Essex let alone Havens!
We really appreciate your loyalty, very often we receive positive comments from customers who have moved out of the area, as their new home town does not have anything comparable to us.
We will continue to develop and manage change as that is the only way a small business can survive.
Look forward to helping you again in the future,
Kind regards,
Nigel

Victoria Parker´s profile

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Victoria Parker
Reviewer
Female, 1972
United Kingdom

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