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Reviews (3)

Barclays

Telephone Banking system don't exist!!!!

Well, i was in the middle of the street and i went to a cash point and realised i had no funds on the card and i needed to transfer from my savings

No panic! Barclays is an amazing bank! They have a Telephone Banking System to which i subscribed in case i was in the conditions i was that day. I called right away, but i was put on hold... and here the best... There were 3C that evening, It was cold and i have been on the line waiting in the streets for almost 18 minutes and 52 seconds!!! At the end i had to hang up without speaking with an advisor nor sorting my money problem out, plus spending almost £5 for this very useful and helpful phone call!

I complained 2 days after and they replied saying it was a mere accident. On top of this they wrote that Telephone Banking Service and Customer Service are the same team and the way they manage staffing levels can sometimes create this kind of accidents. Of course it makes me feel that staff levels are not managed adequately and I think that if this has happened once it will happen again. Also, it looks like that even if you are logged in Telephone Banking Service you always go through the "general" Customer Service, therefore, not only there is no team dedicated to the service, but you don't even have a priority when you go through "general" Customer Service. However 18 minutes 52 seconds waiting time is an INSANITY in any ways!!

If they can't handle this small operations, i wonder how they manage our money... oh wait a second ... Barclays international bank rating has been downgraded... in march i'm out!

15 February 2013

Reply from Barclaysmicrosites

Hi Mirko,

We’re now here on Trustpilot to read our customers’ reviews and listen to your feedback around the products and services we offer.

We’re sorry to hear that you had such a long wait on the phone when you called us that evening - we try to ensure our Telephone Banking team are available to answer your call as quickly as possible and regret that your experience didn’t meet our expected standard.

Can we please enquire as to whether you’ve remained a Barclays customer and if so whether your experience of our Telephone Banking service has changed in the last 12 months? Your feedback is very much appreciated.

Kind regards

Edd

Otel.com

Not bad travel company.

They have a quite competitive range of hotel prices and the 5% back when you make a booking makes you to go again for the following booking. 24hr customer service and very good cancellation policy. Bookings promptly amended and refunded when needed. It's worth booking with otel.com ... if they have the cheapest price in town... they are competitive, but not always the cheapest, as you can find same hotels at better deals in other websites...It just happened to me the other day.

O2

The Best UK provider ever!

I find my experience with O2 just amazing. They have the best prices and the best customer service ever. I had a problem with the landline and they refunded me the difference for the phone calls i couldn't make. My bandwidth was low once and an engineer spent hours with me on the phone trying to understand where the problem was and finally he found it!! I've been a customer for years and called them many times, they are always helpful and always very kind in every single phone call i made. A rarity in these days.

mirko´s profile

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mirko
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United Kingdom

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