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Reviews (5)

SerenataFlowers.com

Bit Weary about their courier

I was a bit worried when i spotted the delivery was being done by yodel/hdnl, but i had no need to worry at all. ordered the flowers on monday and they were delivered on the saturday as arranged, easy to order, size options available and the flowers i ordered were like none i'd ever seen, great value for money and a budget to suit every pocket, would definately use again :)

Yodel

What a pathetic company!

This is a re-post of my review as Yodel reported my review for using a naughty word.

Checked tracking, saw it was out for delivery, kept an eye on CCTV, 8 members of staff at the premises............gets to gone 3pm....no package......check tracking....attempted delivery at 12:12, returned to depot at 15:03. Ring them up to complain....told them no attempt was made, no card left, "uh dunno why that's happened" apparently driver did a card.....just not to me or my address (probably in a bin somewhere?)......supposed to be getting delivered tomorrow between 9-5, he added onto the notes for the driver that we have CCTV to "let him know we're looking out for him" as the guy put it......time will tell huh??

*update* the package did not arrive the next day, same thing happened, apparently attempted to deliver, not on our site though it seems! went to the depot to collect as seemed pointless letting them attempt delivery a third time as if failed it would have been returned to sender. rubbish customer service, didn't seem to care when i told them it was my wedding dress! luckily it was still in one piece when i collected and the lad in the depot it's self was very helpful and i had my package with 5/10 minutes of entering!

*in reply to yodel* what is the point? what are you going to do about it? i already emailed the complaints department and nothing was ever done about it, totally pointless! - Complaint Generation Ref: PPL9021528X from email i sent Fri 05/04/2013 11:56am

*update* 18th june they said they would look into it......now the 26.06.13, nothing has been done and no contact has been made even though they have my email address!

*update* 30th june, still no email from them.......great customer service huh?

18 June 2013

Reply from Yodel

Hi

I'd really like to help you with this and assure you that I'll do all I can to resolve this issue for you and update you along the way.

Laura

Hotmail

Poor service

Hotmail was great until it turned into outlook, can never send and email, can take days for email to come through, it's useless! seriously considering moving email accounts (even though i've had this one 14 years). sort it out hotmail!

JC, Dennis Jensenand Juan found this review useful

GAME

assfaces

Pre Ordered Dead Space 3 for my fiance, expecting to get in on release date (Friday 8th Feb) received and email on Tuesday 5th saying it has been dispatched, didn't show up........i pre ordered it in good faith that i would have it on release date, spoke on chat n they had advised me i would have to wait until at least the 16th to see if it shows before they would do anything! luckily it turned up on Monday, but still 3 days late...........and horrific customer service on chat, i also tried to leave a bad review on the site but received email stating it didnt adhere to t&c's.

UPDATE:
new order for a console - placed 27.02.13, should of been shipped 28.02.13, still showing as unshipped at 4.30 (they close at 5) finally got through to chat on 8th attempt only to be given a generic - there has been a delay in shipping your item message, which means i won't receive my console till monday now and due to working all week wont be able to transfer my data till next weekend, i tell ya if it wasn't for the staff in my local game store being pretty awesome i would tell game to F**K right off!


DOUCHES!!!!

UberKinky

awesome sauce!

friendly staff, great communication, fast dispatch and delivery. definately recommend!

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wildchildgamer
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United Kingdom

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