MyMemory

They lost my order

I placed an order on 5th November and after 2 weeks with no delivery, I queried where it was. I was told that the order wasn't on their system and only after I sent them details of my Sage Pay receipt, two days they found a record that I had made a purchase but no detail of what what I had ordered. When I said I wanted the headphones I had ordered, they didn't offer me the original 10% discount I was entitled to on my initial order. I ended up ordering on Amazon.co.uk and requested a refund. How does an online company lose an order in this day and age? Not recommended.