I ordered a number of items at Christmas and they were swiftly delivered, however..... whether due to a packaging failure or a rather determined thief, 2/3 of the items were missing.
I contacted Royal Mail, who were MOST UNHELPFUL. I thought that I would then try Amazon via their on line call back service. I was called back immediately and I explained what had happened. I expected a grilling, and an unsatisfactory outcome, however, I was pleasantly surprised. I was asked to confirm the order number and exactly what was missing. The missing items were to be dispatched immediately at no additional cost to myself.
I have to say that I was bowled over by the efficiency of Amazon, and the courteous service which I received. It is a shame that other organisations don't take a leaf out of their customer service hand book!
Ordering the statue (on the phone) was an easy and swift transaction. The operator who took my call was courteous, professional and friendly. The whole transaction from start to finish took but a few minutes.
This is an impressive/eye catching piece when viewed on line. The marble base is extremely heavy, which is in stark contrast to the very light fibreglass main body, which was slightly disappointing. I just need to find the right spot/lighting to display him.
The Olympian is priced at £199, which I consider to be too high; the sale price of £169 seemed a little more appropriate (£150 would have been even better!). It was extremely well packaged, which was handy as I collected the item from the store.
In store (Balham branch), I received fantastic service. A cab was called for me and in the meantime, I was free to browse. I took an interest in a particular piece, which was a little out of my price range. The assistant took the opportunity to convert this to a sale, pointing out that she had a damaged item in the stock room if I was interested. She applied a generous discount (happy days!!!).
I left the store a happy shopper and would definitely continue shopping with Dwell both in store and on line.
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