JF Projects´ profile

Reviews (5)

www.breakeryard.com

very fast response and delivery when I chose supplier.

Helpful, quick and reasonable. I will not hesitate to use again.

Victoria Plumb

Consistently excellent!

I have nothing but praise for the superb product range and the second to none service.
I have been a customer for a long time and keep coming back. That says it all!

Electrocentreltd

LIARS! Goods dispatched allegedly. Confirmed by email and 2 calls. No delivery and no contact.

Ordered washing machine after a phone call to ask about delivery. After being satisfied about the delivery and availability, I placed the order on line. Delivery was booked for Saturday. Delivery day came and went with no contact. I telephoned at 4.30 to ask if I was still getting delivery and was told it would be late in the day as my post code was the last on the list. No delivery happened. Monday morning I called and was told to phone back in the afternoon as the person who dealt with deliveries was not available till till after 1pm. I called back later and couldn't get the correct person. Eventually I got a call back at about 2.30 to tell me that the item was not available and they would issue a refund which could take up to 4 days. No explanation!!!!!
Dont trust this company at all. Poor service and a pack of lies all the way


Reply to Electrocentre comments after my negative review.
We were not told in any conversation that the machine was damaged in transit. Nobody contacted me to tell me that the delivery was not coming. I was not asked if I wanted a refund I was TOLD I was getting one!. I would have preferred the machine I ordered even if it took an extra week. However I was not offered that option. Funny coincidence that the machine I ordered is now over £100 more expensive on the website which is still offering the item for sale. Could it be that Electrocentre never intended selling it at the advertised price. I stand by my "liar" comment!

26 June 2013

Reply from Electrocentreltd

Delivery was arranged for Saturday, customer was informed on Friday ,that the washing machine will be delivered tomorrow, the goods were sent out with the couriers, the customer called on saturday as the goods had been sent out, he was informed you are one of the last calls.
we are closed on sundays, the customer rang first thing monday morning informing us my delivery has failed,they were informed we have no information about any failed deliveries at this moment as we are closed on sundays, but we will know by the afternoon.
In the afternoon we were informed by the couriers that the delivery had failed due to damage in transit, we called the customer informing them of the situation and offered to refund in full as we could not arrange replacement straightaway, the customer accepted the refund.
We have kept the customer informed of the delivery and within hours of being contacted we resolved the issue, that is not the action of liars but a reputable company which deals with customers quickly when issues arise.
On this occasion the product was damaged in transit, something we have no control over, the refund was offered within hours of being contacted.

Ergonomic Designs Bathrooms

My first stop for Bathroom product.

I have been buying from Ergonomic Designs for a few years now.
I have always had first class service and speedy delivery. I think they make a point of only selling good Quality kit which I need as I am a Designer/fitter and I need reliable and well designed product. I could go on but to sum up...Highly recommended!!!

Tile Fix Direct

Great service. Again and again!

I have been using Tile fix direct as my supplier of wet room floor systems. They offer good value and the delivery service has been second to none. More often than not less than 48 hour from ordering. Brilliant!

JF Projects´ profile

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JF Projects
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United Kingdom

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