Bought a new iMac only to find an advert two days later on someone else's website going to a page buried in pcworld's website offering a voucher for 5% off - that's a £55 saving. There was nothing on their site to say this. When I complained they just said sorry, but tough luck. We have spent over £6,000 in the Edinburgh Glasgow Road shop in the past 14 months but I certainly don't feel like a valued customer. It would have cost them nothing to honour the offer. PC World need to learn from other companies who are much better at customer care. They will get no more of our money!
Update 6 Feb 2013: Not a cheap from this lot, not even the courtesy of an acknowledgement to my numerous emails. You can't get anywhere with their so called helpline. Now 2 months since I ordered goods. My bank is now on the case to retrieve my cash for me but life shouldn't be this difficult. Please go elsewhere if you want a trusted supplier.
Update: Still no response to my email enquiries, still can't get through on the phone. That's coming up for a month and not the slightest acknowledgement of my requests to know what they doing about a refund. Doesn't sound like a company that values its customers - just interested in taking and keeping their money.
Second time this company has taken an order from me stating that goods are in stock but taken an age to fulfil. They don't respond to their "Express" contact emails (I had three attempts) and the helpline is a complete joke (about 20 attempts). I cancelled my second order (placed 9 Dec for 3-5 day delivery) when it became very clear it wouldn't be delivered for Christmas - still waiting for a refund even though they took my cash immediately at time of order. Amazon had the same item delivered to me in less than 24 hours. There's no excuse for this awful level of service. I should have learned the first time. I will definitely not be going back.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.