I have been ordering groceries online for years. I have trusted Tesco to charge me the price displayed on the website. Today I noticed on my receipt that I had been charged £3.88 for Felix cat food - yet on the website it was £3.20. I called them and they said they would refund the difference. But I pointed out to them that I don't usually check my receipt line-by-line - I just look at the overall cost and if it looks OK I get on with my life! Therefore there is a possibility that this happens on a regular basis. So I suggested that if they overcharge customers on a regular basis - no doubt this is how they make big profits. After all, most customers wouldn't notice a difference of a few extra pence on their receipt each week - but multiply that by millions of customers every week.... So I asked them to reassure me that this wasn't happening on a regular basis and they said THEY COULD GIVE NO SUCH REASSURANCE. Bizarre and very worrying. On another note - 5 months ago I bought a 'Delivery Saver' pass - i.e. paying for my deliveries upfront to get them 'free' for 6 months. Since then 9 out of 10 deliveries have been late. No apologies. One of the drivers told me that 'Delivery Saver' customers are put to the back of the list when drivers are running late because if they complain there is no delivery charge to refund. I put this to the customer services rep and she DID NOT DENY it. Needless to say, I have cancelled my delivery saver - and am seriously thinking of going back to Ocado.
IF YOU DO NOTHING ELSE - JUST CHECK YOUR RECEIPT CAREFULLY!!!!
I've used Moonpig for years - the 'old' website was problematic when ordering more than one card. They have listened to feedback and updated the website. It is excellent. They have always delivered on time and often have good deals available - e.g. at the moment - 5 (or more) Christmas cards at half price - and every single one can be personalised if you have the time - whatever you use it for - there are 100s of cards available - I ALWAYS find a really appropriate card here - which NEVER happens in a card shop. The personalisation is fantastic - and it takes all the hassle out of buying cards. I'm really happy!!!!
I ordered a magnetic collar for my dog on 18 October. I was contacted a couple of days later to say there would be a 10 day delay. I said I could wait 10 days. However it was never sent and now a month later they have ignored several requests for an update. I receive automated emails saying they will get back to me but they do not do so. I won't deal with them in future.
I first ordered through ebay. But then realised what a fantastic service and great quality the Rug House offers that I have now been back direct several times. They can cut to order - perfectly. Supply a whole range of colours and types - and I have done a lot of research and found that they are the cheapest online. They also deliver very quickly. I don't know how they do it, but they DO!!!! Will never go anywhere else now for rugs or carpets!
I've had O2 mobile now for 2 years- they remain excellent at network coverage - but that is all. Customer service was excellent at the start. Sadly, it has deteriorated to a completely unacceptable level. Trying to upgrade, I have now spent over 20 hours, either hanging on by phone or waiting to be connected to 'webchat' via the website. I have been told there are technical problems, it will be resolved in 24 hours, I have been promised call backs which never come and been told to 'use a different computer', 'change your password', call 202 and several other suggestions - none resulting in my promised upgrade. Now over 2 weeks later I have given up. The O2 shop is no better - they are happy to leave you hanging around while they attend to more important things (i.e. new customers) and then tell you to call customer services. I even emailed the CEO's office and received a response telling me they would get back to me within 5 days - that was 25 days ago. I have given up and am going elsewhere. I can't see O2 surviving if they treat existing customers like this. It appears they spend all their time with new customers - who at first may be happy with the service - but sadly will find down the line that they are no longer valued. I am very disappointed.
Although part of my order was received in good time, the other part was not included in my parcel. I had to chase customer services to find out what had happened. The response was polite, but stated item was out of stock. No date has been given for when I might receive it and unfortunately I have been charged the full price. I am disappointed.
I was pleased with the products and the price - but sadly my parcel was delivered well outside of the period stated.
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