ordered 3 items of Oakley clothing at good prices, fast delivery however: one item sent was wrong colour and wrong size, the packaging, altho damaged, was clearly marked with product size & colour and also a sticker stating that they would accept returns on this item (which under these circumstances would be a breach of UK consumer law incidentally), the despatch note had been ticked beside each item in biro giving me the impression that this company will send anything rather than provide decent customer service and communicate with the customer and offer a refund or alternative product. Decided it wasn't worth my time, money & energy to arrange return postage & refund potentially having to argue the legal position versus their returns policy, instead will pass on wrong item as gift to somebody who it fits and vent my spleen via an honest review ergo good products at decent price, incompetent order processing & despatch, poor customer focus & service, thanks for reading.
after being sent the wrong items on 2 occaisions i was contacted by a man (?) named [name removed] whom i later discovered to be a senior partner of the company who acted as tho it was my fault that they were unable to send the advertised product as well as informing me that some people "just have an orgasm out of making a complaint", accused me (wrongly) of being a member of the competition and informed me that they didn't want me as a customer anyway and that i could go to watchdog or trading standards if i wanted. having looked into the sale of goods act 1979, and despite [name removed] quoting the company's returns policy, which does not supercede consumer law, i know that I am NOT required to pay for return postage on these goods and can require THEM to arrange collection at THEIR expense, which i will choose to do following the arrogant, rude and unprofessional behaviour of this senior member of the company. i will not comtemplate using their services again and would strongly advise others to similarly avoid this firm if this is their idea of customer service, the value they have of their customers and the example which the management are setting for their staff.
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