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Reviews (3)

Firebox

Excellent service

Descriptions on the site matched what was delivered. Site was easy to navigate and ordering simple. Delivery was prompt and well packaged. Prices very competitive.
Birthday and christmas present shopping has just become easy

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John Lewis

Exceptional, honest customer service

Had to make a large purchase of white goods, staff so helpful, gave great advice based on my needs rather than telling me what they thought I wanted to hear, or trying to sell me more expensive goods. Gave me delivery and installation dates and times so I didn't have to sit home all day.
When I compared prices of equivalent goods in other stores came off favourably

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UK Water Features

You'd get a better display setting fire to your money

Read previous reviews so bought this water fountain because it had the back up battery for those dull days and the ease of use.
Followed instructions and set up nothing happened, after two days switched to battery assuming it had time to charge, it coughed and dribbled and died. The light didn't even flicker.
Called an electrician friend who dismantled it to check that everything was set up correctly, still the pump just coughed and died. Had I kept the packaging, I would have returned this item. As it is I have just thrown away £70.

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12 January 2012

Reply from UK Water Features

Thank you for taking the time to write a review. Of course we are sorry to hear you have had problems with the solar powered pump purchased from our store. We aim to resolve all issues and I have passed the issue onto our customer service Manager who will be contacting you direct to find out more about the problems and resolve for you. Like any product if the item is faulty within the warranty period you do not need to packaging to send the item back. We will email/call you directly within the next couple of hours. Siobhan, UK Water Features Customer Care Team.

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A ALEXANDER
Reviewer
United Kingdom

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