All payment details were up to date, and they admitted fault, but it took 6 days to get my main business email/website back up and running.
Also tried to charge me £75 to get the domain out of quarantine, but after a while decided they wouldnt charge me the £75 as a 'goodwill gesture', haha! so funny.
I asked about compensation for loss of business over 6 days, they read me the section of their contract that states they will not pay out compensation under any circumstances. So, unless your email/website are not important to you... DO NOT TRUST THIS COMPANY.
It took about 4 phone calls, and three 'tickets' to finally get this sorted. The reason for the 6 days... they can only communicate internally through tickets, WHAT A JOKE.
I shopped around for the microchip catflap as it was quite an expensive product. Hillcrest were the cheapest, had a great website and it arrived the next day! Was very impressed so I thought I would take the time to share my view.
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