Andy´s profile

Reviews (5)

Blurb

Great gifts

I've done three 'yearbooks' with pics from our family over the years -

The quality was once let down by a smudge on a page of an 80 page book (a total of 5 copies were ordered that year). On reporting this quality issue to Blurb they immediately ordered and tracked an extra copy to me at no charge.

Very good customer service and a quality product I've been very happy with.

I've been delighted recently with the ability to order past books on an epub format for reading on the Ipad for only £1.49 - great fun.

Play.com

Deliver on time

Always deliver on time and free postage is useful too!

Amazon

Always helpful

- Great returns process and policy
- Easy to get hold of
- Delivery on time

Quidco

Helpful and nice!

On 31st December I applied for an offer through www.quidco.com which was a 24 hour limited deal with Currys. The deal was a 10% cashback on any item that was reserved and collected from a Currys store. I followed the instructions, and took screenshots throughout the transaction.

On 1st January I arrived at the store in Harrogate (on James Street) to pick up the item but the store was closed. I went back 24 hours later (the email has said the item would be reserved until the end of the next working day) and tried to follow through on the reservation. Unfortunately the staff in the store said they were unable to complete the transaction as the systems were telling them that the reservation had 'timed out' the previous day. They informed me that this did mean the cash back would not successfully track and I therefore did not complete the purchase.

I left the store feeling frustrated and disappointed as I had told my family what we were going to buy and I had to let them down.

I contacted Quidco who confirmed that they could still manually track the cashback but that it would be up to Currys to approve the transaction outside of the automated process when I went ahead with the transaction.

On 2nd January I wrote to Currys customer services department asking if this would be approved when I went through with the transaction.

On 4th January I received an email reply and was informed that "The reservation is up to the next business working day, as all stores were closed on 1st January. The reservation date wasn't changed to show this. For us to consider your request for cashback we would need your details of your address and purchase receipt. Also if you can supply a contact number for yourself."

I responded the same day with my contact details explaining that I hadn't as yet gone through with the transaction as I wanted confirmation that Currys would honour the cashback claim even if the item hadn't gone through on the reserve and collect ticket number.

On 5th January I received a call from a lady from Currys (she didn't volunteer a name) who told me that all stores had in fact been open on 1st January and that she was going to call the manager of the Harrogate branch to see if they had exemption from opening for some reason. She also informed me that I had misunderstood the offer from Quidco, this was because she had not looked at the expired offer section, I did try to explain that it had been a 24 hour special offer and that I was simply trying to follow through on the agreement I thought was in place between myself, Currys and Quidco. She did manage to stop short of calling me a liar by saying "she wouldn't argue with me about it on the phone". I offered to send evidence of the offer through to her and asked for a direct contact email address but instead I was sent the general queries address to which I had already been corresponding, though by the time I'd had the email from Currys (it took 5 hours for this to be sent with no name attached!) I had already responded.

My response on the same day included the attachment, screenshots of the transaction undertaken with Currys all the way through the quidco website.
The automated system than gave me yet another reference number.
On 6th January I received the following response from Currys via email: " Further to my colleague's previous correspondence, please accept my apologies for the disappointment and frustration this matter has caused. Although the reservation was cancelled prematurely, as this was offered through a third-party website we would be unable to honour it in this instance. We can therefore only advise speaking further with Quidco."
I responded on 7th January trying to explain (as I had in the first email) that:
o I ordered the item in good faith though a 'third party site' that redirected to Currys, I have since gone to some effort to provide evidence of this to Currys *as was requested on the phone* by a representative of Currys who did not introduce herself by name.
o I went to the appointed shop at the appointed time and found that it was closed.
o I returned to the shop the following day to be told that the reservation period had expired, even though I have since been told by Currys and found evidence on the Currys website that the store should have been open.

All I am asking is that the offer to which I have tried to make use of is honoured, I believe I have done my part as best I can.

Throughout this I have been in contact with Quidco who have repeatedly and politely confirmed that they can track the transaction which I will go ahead with if Currys can simply confirm that they will approve the cashback when it is put to them by Quidco.

As the offer must have originated with Currys I find it disingenuous of them to refer me back to Quidco at every turn, stating that the offer was on a 'third party website'. I'm sure Quidco aren't parting with their own cash to drive sales at Currys.

Quidco have been brilliant throughout! Currys have just not listened at any point.

I did try emailing the Currys CEO and haven't even had the courtesy of a 'canned' response... Looks like the lack of giving a damn is right in there at the top.

Currys

Not living up to deals agreed - Welchers!

On 31st December I applied for an offer through www.quidco.com which was a 24 hour limited deal with Currys. The deal was a 10% cashback on any item that was reserved and collected from a Currys store. I followed the instructions, and took screenshots throughout the transaction.

On 1st January I arrived at the store in Harrogate (on James Street) to pick up the item but the store was closed. I went back 24 hours later (the email has said the item would be reserved until the end of the next working day) and tried to follow through on the reservation. Unfortunately the staff in the store said they were unable to complete the transaction as the systems were telling them that the reservation had 'timed out' the previous day. They informed me that this did mean the cash back would not successfully track and I therefore did not complete the purchase.

I left the store feeling frustrated and disappointed as I had told my family what we were going to buy and I had to let them down.

I contacted Quidco who confirmed that they could still manually track the cashback but that it would be up to Currys to approve the transaction outside of the automated process when I went ahead with the transaction.

On 2nd January I wrote to Currys customer services department asking if this would be approved when I went through with the transaction.

On 4th January I received an email reply and was informed that "The reservation is up to the next business working day, as all stores were closed on 1st January. The reservation date wasn't changed to show this. For us to consider your request for cashback we would need your details of your address and purchase receipt. Also if you can supply a contact number for yourself."

I responded the same day with my contact details explaining that I hadn't as yet gone through with the transaction as I wanted confirmation that Currys would honour the cashback claim even if the item hadn't gone through on the reserve and collect ticket number.

On 5th January I received a call from a lady from Currys (she didn't volunteer a name) who told me that all stores had in fact been open on 1st January and that she was going to call the manager of the Harrogate branch to see if they had exemption from opening for some reason. She also informed me that I had misunderstood the offer from Quidco, this was because she had not looked at the expired offer section, I did try to explain that it had been a 24 hour special offer and that I was simply trying to follow through on the agreement I thought was in place between myself, Currys and Quidco. She did manage to stop short of calling me a liar by saying "she wouldn't argue with me about it on the phone". I offered to send evidence of the offer through to her and asked for a direct contact email address but instead I was sent the general queries address to which I had already been corresponding, though by the time I'd had the email from Currys (it took 5 hours for this to be sent with no name attached!) I had already responded.

My response on the same day included the attachment, screenshots of the transaction undertaken with Currys all the way through the quidco website.
The automated system than gave me yet another reference number.
On 6th January I received the following response from Currys via email: " Further to my colleague's previous correspondence, please accept my apologies for the disappointment and frustration this matter has caused. Although the reservation was cancelled prematurely, as this was offered through a third-party website we would be unable to honour it in this instance. We can therefore only advise speaking further with Quidco."
I responded on 7th January trying to explain (as I had in the first email) that:
o I ordered the item in good faith though a 'third party site' that redirected to Currys, I have since gone to some effort to provide evidence of this to Currys *as was requested on the phone* by a representative of Currys who did not introduce herself by name.
o I went to the appointed shop at the appointed time and found that it was closed.
o I returned to the shop the following day to be told that the reservation period had expired, even though I have since been told by Currys and found evidence on the Currys website that the store should have been open.

All I am asking is that the offer to which I have tried to make use of is honoured, I believe I have done my part as best I can.

Throughout this I have been in contact with Quidco who have repeatedly and politely confirmed that they can track the transaction which I will go ahead with if Currys can simply confirm that they will approve the cashback when it is put to them by Quidco.

As the offer must have originated with Currys I find it disingenuous of them to refer me back to Quidco at every turn, stating that the offer was on a 'third party website'. I'm sure Quidco aren't parting with their own cash to drive sales at Currys.

Quidco have been brilliant throughout! Currys have just not listened at any point.

I did try emailing the Currys CEO and haven't even had the courtesy of a 'canned' response... Looks like the lack of giving a damn is right in there at the top.

UPDATE - Off the back of the email to the CEO I have had a couple of conversations with a service chap. He apologised for the issues I faced and sent through a £20 'goodwill' voucher. Bear in mind that I didn't actually end up buying anything from them!
So, the upshot is that if you don;t get satisfaction from the first email to customer services then go stright to the top where people can use a bit of common sense and provide *real* customer service.

Robert Richardson found this review useful

Andy´s profile

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Andy
Reviewer
Male, 1975
Leeds, United Kingdom

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