Apparently there was no one in and a card was left. There were 4 people in, no card was left and no delivery driver had come even close to my house. Why would employ drivers who can't read an address? Surely that is the absolute basic minimum requirement (except a driving license). Absolutely ridiculous.
Second experience: thanks for leaving my parcel in the rain.
I spent a while looking around for what I needed and the best price was from Dolphin Fitness. It came with a free gift and to top it off they offered free next day delivery. I will definitely be using Dolphin Fitness again in the future!
The person who is in charge of this company has absolutely no customer service skills. My emails were ignored and after receiving a poorly mounted canvas I had to claim for a refund through [Link].
In a separate order I received a canvas that was smaller than the one I had payed for. When I emailed to ask why, I received the following reply:
"Just that the photo fitted better on that size. No other reason."
No partial refund was offered. Not impressed.
On the other hand, the actual printing and delivery was OK. Such a shame the same can't be said about the customer service...
After CanvasDezign repeatedly tried and failed to get my review removed from Trustpilot, I received the following 'intimidating' email:
'We are currently investigating a fake review posted by you or somebody pretending to be you on Trustpilot. Our lawyers will be in touch before the end of May to let you know the outcome of the investigation.
You may also be required to give evidence in writing or possibly in person.
We will be in touch.
Legal @ canvasdezign'
My review is legitimate as I have proved to Trustpilot (see 'Verified buyer' under my name) by forwarding order confirmations etc. If only CanvasDezign put as much effort into there customer service as they do into trying to cover up bad reviews.
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