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Reviews (2)

Petplanet

Great Products Great Prices

I have ordered things for my cat from PetPlanet a few times now, I have never had any problems with them, the delivery has always arrived in good times, they have a massive selection of absolutely everything you could need for your pets and I wouldn't hesitate to use them again.

Redseven Leisure Stag & Hen Weekends

appalling service

The initial guy we booked with was lovely, couldn't do more to help, went out of his way to get us something good. Thats where it ended. As soon as we booked we were allocated an advisor - Natalie. Never spoken to anyone so rude in all my life! Never returns your calls and leaves you feeling stupid every time for having bothered her. No one wants to know when you have a problem and even managers fail to reply to emails. Never had such awful customer service in my life. Would NOT recommend them to anyone.

17 January 2012

Reply from Redseven Leisure

We’re sorry to hear that you didn’t have a good experience with your advisor and we apologise for this. We take our reviews and any issues that arise very seriously and we investigate thoroughly to ensure that we provide the best possible service.

If you wish to pursue this matter, please submit your formal complaint in writing, stating your booking reference number to the following address;

The Travel Advice Centre
Hobbs Court
2 Jacob Street
London SE1 2BG

You will receive a reply within 28 days which complies with the ABTA code of Conduct.

D´s profile

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D
Reviewer
Female, 1986
United Kingdom

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