I had a bit of a faff on with these guys, I ordered on christmas eve so I was aware there would be postal issues with it being the holidays, but having chosen express delivery I worked out id get it by nye, which is when it was needed for a present. I recieved something I bought from asos on christmas eve before nye so I didnt see why there was a reason I couldnt have got the knife I ordered. I then found this website and got very worried, but rang the number as soon as i did. The man who answered was helpful, although I think it was a bit too conveinient that he said they'd only just re opened today and he was dealing with my order now. He said he was sorry I hadnt recieved it and that he'd send it with next day delivery... which i was then charged for. Oh yes and I'd also been charged twice for the same item. I rang up and he blamed me saying Id ordered it twice... if that was the case he should have sent me two? Anyway he refunded me eventually anyway. Far too much stress to deal with, wont be using the website again but it gets 2 stars because he did deal with me and also it was holiday season.
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