The worst transaction I have ever had. Really I mean it EVER. After advertising a camera case waterproof to 20m, they sent me one only waterproof to 10m. This was not waterproof and leaked. The replacement they sent also leaked. They said they would refund if I sent it back to them (I sent it by REGISTERED post to be sure it got there) but they never refunded it. IF YOU VALUE YOUR MONEY AND YOUR CAMERA STAY FAR AWAY FROM THEM! I have kept the documents relating to this case. In the meantime a warning to anyone who buys from them and has come here looking for advice. Do not take their word that they will follow through with what they say. If you buy from them via ebay and get a faulty item- report them! Otherwise they'll string you along until it goes over the time frame you can easily make a complaint then ignore you. (It's still possible to legally make a complaint but you need to go through the law inforcement as well- Yes I have been researching this, I dislike being stolen from).
09/01/10 Response to comment by link delight:
I sent the tracking information to you months ago- It was photocopied from the official australia post form. Australia Post told me that it had been signed for and delivered when I enquired as to it's status, as I sent registered post so I KNEW that it would get to you. More than happy to resend the information to you if it is likely to make a difference this time, however I will not change my review to say that you are providing a refund until I actually recieve it.
Edit: I have resent the tracking information. I will wait to see if there is a response and will post here if the promised refund ever eventuates.
17/01/10- Absolutely no response what so ever to the email I sent them with the information they requested! Is anyone here surprised at all? They are crooks! Stay away from their company, order from someone else who is trustworthy.
Just so people can see how untrustworthy they are, this is pasted from an email on the 22/07/09 (Many months ago!)
"Thanks for your email.
We are so sorry to tell you that we still haven't got any parcel from you by now. But we would like to take responsibility to our customers. With the receipt of the return parcel you attached, We believe that you have sent out the return parcel. In that case, we would like to refund the sales price of the case you bought . Would this be OK for you? Any other idea, please let us know.
I agreed that I wanted a refund and was sent this:
"Thanks for your email.
In that case, we will arrange a refund for you later. Please check your account by then. "
As you can see a refund was promised from them and they never followed through. They have not responded to any of my emails since. It was simply a ploy to get out of refunding the item. I agree with the other review here. I really would give them a zero if I was able to.
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