Edward´s profile

Reviews (2)

Worktop Express

Quality control needs to improve

I recently purchased two 3 metre lengths of the Prime Oak, full stave worktop and some oak upstands. One of the worktops arrived with damage to the surface that was not readily detectable until we had a close look... It had been repaired badly with oak filler - in the factory.
Worktop Express were very happy to replace it FOC and it arrived within 2 working days.
The replacement was not perfect, but we used it anyway as the hob cutout was where the oak filler repaired area was which was lucky.
Worktop Express said they inspect everything before it's packaged and sent out, but I feel that when you're paying £1,000 for the best quality oak that they sell, it should be perfect within reason. Hopefully they will improve their quality control system...?
Otherwise their service was very good and I would use them again.

03 October 2013

Reply from www.worktop-express.co.uk

Hello Edward,

Thank you for your review.

I am unable to see any email correspondence or photos from you and therefore cannot comment on the damage mentioned in your review. I can see however that although the damage was not noticed until after you had cut the worktop, we happily exchanged this for you within two working days. I hope that you found this resolution to be satisfactory.

Natural defects are rare in our Prime Oak worktops however small defects can sometimes occur due to this being a natural product. It is likely this may have been the cause of the surface mark mentioned rather than damage. I apologise for the issue and hope that you are now happy with the finished outcome of your worktop.

I am pleased to hear that you would use us again and that you found the service very good.

Best Regards,
Leanne Allen
Sales Supervisor
Worktop Express

DE Photo

Cannot Fault the level of service I received

My recent experience of ordering a photo of my son playing in a rugby tournament a few months back was great. DE photo were extremely efficient and the great quality photo arrived within 48 hours.

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Edward
Reviewer
United States

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