Mrs Palmer´s profile

Reviews (6)


Next time I'll do it myself, honestly certainly doesn't pay!!!

We went on the thomas cook website, got a decent price with a good discount. When the bill arrive the discount is taken back due to under occupancy fees. A few weeks before we set off our son and his partner and baby decided they could come. We found them a flight with a sky cot. I thought I should tell Thomas Cook we were going to be a bigger party. They informed me it would cost £199 each for the two adults for the accommodation? When the invoice arrived £34 was also added to the cost, for administration fees. Also in this conversation we were told we had to pay car insurance even though the car hire was flagged as free. So another approximately £250.
We wanted written notification of this change in case we were asked in Florida, I rang two or three times and also contacted the online helpline, that week I spent about an hour and a half and don't know how much money to eventually get extra notification
We got to Orlando and had to upgrade the vehicle to fit us all in, ANOTHER £400.
We wanted a cot for the baby, and found that it was going to cost half Thomas Cooks fee if we bought a new cot At Walmart and we gave it to goodwill on the way home.
Finally the pool at the villa was not usable for three days due to chemicals being put in on the Saturday, the villa was still only the three bed we originally booked and was pretty basic, with a ten page inventory of which half the stuff was not in the place. We could not open the doors out to the pool and rang the number in the villa info and were told, Oh Yes, the lock is broken so we just put a length of white plastic tube in the bottom runner, that seems to work, We also found roaches in two rooms.
But the icing on the cake was when We got a phone call in the middle of the week saying that they were going to be bringing someone around the house as it up for sale. We ended up ringing the Thomas Cook agent who stopped them coming.
When we got home and I wanted to complain to someone I could not find any way to get in tough with Thomas Cook.


Fantastic service I can't imagine it can be beaten.

We ordered item on Saturday night and it arrived Monday morning, it was incredible. The price blew B & Q out of the water, we paid 20% of the price that B & Q were asking. We couldn't find what we wanted anywhere else, so we got what we wanted, at a great price and quicker than we could expect. I will be looking there first in the future.

Great prices, great service.

We have bought quite a few items from Better Bathrooms, the website was clear and easy to use. The delivery was quick and efficient with good communication on when delivery would be made. We had a couple of enquiries about items which were dealt with politely and quickly. Would recommend this company to friends and family.

Looking4Parking - Airport Parking

park and drive too late to park

Flying from Liverpool airport I thought that all parking was within walking distance. Unfortunately I was wrong, so paid for this parking and then paid again for parking close by. My fault but it wont happen again. I will park at the adjacent carpark.


Not welcome in our small town Thank you

Tesco is a bully and is not needed and not wanted in Barnoldswick. Why do they have to put their stores everywhere and kill off our small towns. It would be interesting to know if the top executives live near to their superstores, pretty sure they do not. There are supermarkets in our town and there is a tesco in the nearest big town.

Higher Nature

Fast reliable service

Higher Nature is great I order online and recieve my goods within a couple of days. And they are one of the only companies in UK that sell the wellness water carafe. Great service.

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Mrs Palmer
United Kingdom