Purchased and paid for Britax Evolva car seat from Boots.com. Boots confirmed it would be delivered to local store by 09.01.12. Tried to collect it the following day, it had not arrived. E-mailed Boots, no response. After third e-mail, was told by e-mail that the seat had been lost in transit to the shop and we could re-order or obtain a refund. E-mailed to asked them to re-order, no response other than copy of same e-mail saying we could re-order or obtain a refund! Ended up phoning to be told that the seat was now out of stock and it was not known when it would be in stock again. Superviser sympathetic but most unhelpful in seeking a solution. Boots, you have to do better!
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