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SerenataFlowers.com

A total disaster

If only I'd read the reviews before I placed my order.

I ordered a special thank-you gift of sunflowers, prosecco & a teddy bear for my daughter and family at vast expense. I paid an extra £9.99 to have them delivered yesterday evening but they didn't arrive (I had of course to spoil the surprise as I had to ask my daughter if anything had come). I emailed and phoned and after hanging on for ages and then being cut off I finally got through to someone who gave a half-hearted apology and said she would ring me in the morning to tell me what had happened.

No-one rang. I emailed again and then rang them myself. No-one could explain what had happened but I was told that the delivery would be made this evening instead. Surprise surprise! NO DELIVERY AGAIN. I have just spoken to them and have been promised a re-delivery next Tuesday! (with fresh flowers) They say they have refunded the delivery charge and also the cost of the teddy bear but after reading all the reviews I'll believe it when/if it happens.

I agree with everyone else - ALWAYS READ REVIEWS FIRST, AND NEVER USE THIS COMPANY

Asad S. found this review useful

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caro
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Female, 1951
sidmouth, United Kingdom

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