We ordered by telephone after looking at the website and receiving some leather samples. It took a few days to receive an acknowledgment of order by email ( infact I had to telephone to ask where it was ). About 4 weeks later I received an email to inform me that the goods were ready and that a member of the sales team would telephone to advise me of the delivery date and collect the balance (50%) of money due. After hearing nothing from them after a week, I again rang them. I was informed that they could not give me a delivery date until they received full payment, to which I replied that surely they can give a date and then I would happily pay. There seemed to be a bit of a stand off situation here. Anyway later that day they rang back and gave me a date that my 3 Seat Sofa Bed and Armchair would would be delivered, but it might actually be sooner. A few days later a very pleasant chap rang me from the carrier ( Edmundson & Son ) and gave me a day and time slot for my delivery. The goods were delivered at the time stated by 2 very helpful gentlemen. The Lancaster Sofa Bed and Armchair are well made and the leather is of excellent quality and I am sure will last for many years to come. Unfortunately the whole experience was let down by slow communication and rather unfriendly sales staff.
I bought a very reasonably priced multi-region denver dvd player from
3wisemonkeys which was delivered on the next working day by their courier and within a 1 hour time slot. I can now watch my US purchased dvd's which were not available in region 2 format. Brilliant service !
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.