We ordered by telephone after looking at the website and receiving some leather samples. It took a few days to receive an acknowledgment of order by email ( infact I had to telephone to ask where it was ). About 4 weeks later I received an email to inform me that the goods were ready and that a member of the sales team would telephone to advise me of the delivery date and collect the balance (50%) of money due. After hearing nothing from them after a week, I again rang them. I was informed that they could not give me a delivery date until they received full payment, to which I replied that surely they can give a date and then I would happily pay. There seemed to be a bit of a stand off situation here. Anyway later that day they rang back and gave me a date that my 3 Seat Sofa Bed and Armchair would would be delivered, but it might actually be sooner. A few days later a very pleasant chap rang me from the carrier ( Edmundson & Son ) and gave me a day and time slot for my delivery. The goods were delivered at the time stated by 2 very helpful gentlemen. The Lancaster Sofa Bed and Armchair are well made and the leather is of excellent quality and I am sure will last for many years to come. Unfortunately the whole experience was let down by slow communication and rather unfriendly sales staff.
I bought a very reasonably priced multi-region denver dvd player from
3wisemonkeys which was delivered on the next working day by their courier and within a 1 hour time slot. I can now watch my US purchased dvd's which were not available in region 2 format. Brilliant service !
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