Prompt service, good prices. I like buying from GJW. However, 2 packs of schmackos came in a box with enough shredding to fill up my recycling bin. My simple solution came in an even larger box with even more shredded paper. Please ease up on the packaging!
As a recipient, I find city-link deliveries reliable and the tracking system helpful. Delivery staff are generally polite and reasonably helpful. However, would be even better if they could provide ETA information either the day before or on the day of delivery. Many competitors will provide "morning" or "afternoon" delivery information, and some even provide 2 hour delivery window information.
The website is easy to navigate and product information is good. Excellent choice of 1-hour delivery slots. My orders are complete as ordered more than 90% of the time, and I have never had more than 3 missing or substituted items in one order. Delivery staff are polite, helpful and professional. Generally the produce is reasonably fresh, but can probably do better. Another bug-bear is that they often offer discounts to non-delivery pass holders, but when I was a delivery pass holder, I never received any. They should reward customer loyalty!
A shopping experience which is easy, reliable and helpful from the time to land on the website to the time the item is delivered to your door. The website is easy to navigate, and includes good clear product information. Prices are competitive. And staff are responsive and helpful to email as well as telephone queries. My orders have always been dispatched within a couple of days on the standard delivery option, and for courier items, Viovet provides delivery status updates on dispatch, on the morning of delivery and upon successful delivery. A pleasure to deal with.
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