This company gave me the worst customer service that I have ever experienced. The diary of events went as follows:
Monday 12/12/11 Ordered TV from the J28 showroom, paid by debit card
Tuesday 13/12/11 Money taken from my account (1 DAY)
Wednesday 14/1211 Collected TV from J28 Warehose
Thursday 15/12/11 Returned TV to J28 Warehouse - Sound faulty
Tuesday 20/12/11 Agreed refund as no direct replacement available
Friday 06/01/12 Money refunded to my account (22 DAYS from returning the faulty TV!!!!)
During this fiasco I rang the customer services team 8 times, on a 0871 number of course, at a cost of over £5, they never rang me.
Richard De Vere found this review useful
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