Hi Jason - Thanks for your review. We can confirm that we classed your Nokia N95 as non-working due to it being water damaged. All Nokia phones have a litmus indicator on the back of the handset (near the SIM holder) which turns red when it makes contact with water or high concentrations of moisture. The indicator on your phone was red. Although water damaged phones appear to work ok, they require extensive repair before they can be safely reused. We emailed you with a non-working offer or the option to have the phone returned free of charge. You chose to accept the non-working offer and we made payment immediately. Hope this helps.