The ship, and the crossing itself, were trouble free ....
My ' GRIPE ' is that when we started the booking, the ' fee ' was £75 approximately ... partway through the booking, the fee escalated, with NO
reason being given, to £95 approximately .. if I hadn't been in such a need to book this quickly, I would probably have looked elsewhere ... the
fee SHOULD have remained the same as at the start of the procedure .. I'd ' LIKE ' a refund, and may well pursue this with ' Aferry ', unless of
course ' you ', ( as in 'this' survey ) can forward my thoughts to them, and 'they' will contact me .. ?
Mike Crook .... 0161 437 2378 or 07949 017642 ... any day, anytime after 10.00 am please ......
NO stars, for a truly 'DIABOLICAL' ' service ' ??? NO service at all really .. despite saying NO to a 7am delivery in the first instance, told on 3 further occasions that that would be the delivery time. This was by the 'delivery company' used ( Yodel ) who were truly atrocious. They did turn up at 07.35 one morning, blocking my cul-de-sac, and, after a twenty minute 'perusal' of paperwork, and a search of the van, told me they did not have 'my product' ( a washing machine ! ) on their van ! Went back to K&Co, and complained .. they said they would 'sort it out', and asked 'when' we would like it delivered .. we said " anytime after 10am, any day of the week " .. it turned up, a couple of days later, @ 09.20 ! .. at least they did have the washing machine this time, and, luckily, we were in to take delivery !! .. on 2 separate occasions 'after' taking this delivery, we were rang up by
Yodel, to say that they were going to deliver it ' 2 days hence ' from the phone call !!! ... Truly UNBELIEVABLE, and ATROCIOUS, ' so
called ' service ... ABSOLUTELY APPALLING ...
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