Tony Barber´s profile

Reviews (2)

Wiggle.co.uk

OK if nothing goes wrong. Once there is a problem they are below average.

If your item is not in stock don't expect them to tell you about it. When you chase them don't expect a quick response and don't expect them to give a damn. If you buy a 'Wiggle' branded sportive it will be run by the worst company I have ever had the misfortune to communicate with. Don't bother, they can't count and don't care.

Following addition to my review in response to the Wiggle reply; I don't think the issue is resolved. The issue is systemic and you do not refer to this being resolved. Nor do you address the problem of your poor performing partner. Maybe your response is automated.

09 July 2013

Reply from Wiggle

Hello Tony, many thanks for reviewing your most recent experience with us, I sincerely apologise that the service was not delivered at a level that you've come to expect from us. We understand how disappointing it is when things go wrong which is why our customer services team aim to resolve all issues as quickly as possible.

I can only apologise that we let you down on this occasion. I have looked in to this further and can see that the issue was resolved and I hope that you are happy with the outcome. If there are any issues at all please do not hesitate to contact us and we will look in to this immediately.

Bikeinn

Avoid at all costs.

Don't waste your time with this company. Their customer service is laughable. I was never really sure if I would receive my order until it actually arrived. I actually thought they were a scam company whilst trying to contact them. Stick to the known names, they are known for a reason.

Tony Barber´s profile

profile image of Tony Barber
Tony Barber
Reviewer
1974
United Kingdom

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