After a less than satisfactory service the last time we ordered, the Bolton Central store surpassed themselves with our most recent order and I would struggle to find fault with even the smallest aspect. After being provided with a large discount as an apology, we also received further money off and some free items were thrown in for good measure. They updated us by phone as to how the order was progressing and could not have done more us. Thank you Garry and the team, you have truly regained my trust and I shall continue to sing your praises to everyone I know! Well done guys!!!
Abbie J Middleton found this review useful
I'd never had a problem with USC until ordering online with them. I put my order in, paid for next day and expected my items to be with me soon. Nearly a week later and they hadn't arrived, but an email from USC had. It was sent from a no reply email address and basically said that there was an unexpected demand for the item I had ordered and a gesture of goodwill they would like offer me 10% off my next order. No mention of a refund of the money I had paid. I couldn't reply to the email, so contacted USC via their facebook page. I outlined my problem and provided my order number, got a standard reply of send your order to this email address and we'll look into for you. Why should again email them with my problem, I'd already outlined it and provided them with me order number. I commented on my post with just that, and what do you know, no reply. So I then decided to contact them via their "help" department of their website, guess what........ no reply! I commented on their facebook page again this morning and I'm still waiting for their feedback. To make matters worse they've replied to queries below and above mine, but completely ignored mine!!! I'm contacting my bank tomorrow to arrange a chargeback and I would advise everyone to avoid them like the plague!!!!!!
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