I recently ordered a camcorder online as a leaving gift for a friend. Because I am currently 9 months pregnant and housebound, I was unable to get to a store to buy it. After checking out the difference in delivery dates between Currys and Comet, I ended up going with Comet.
I chose to have my order delivered on a free date rather than paying the £10 charge, also thinking it would have given them an extra day to get it to me (I live in Highlands of Scotland, this always seems to be another planet when it comes to companies like this). I cancelled appointments I had to make sure I was infor the full 12 hours stated when I recieved my confirmation email.
The camcorder was required for Friday 21st sept to give to the friend before they left. I was due to meet them on the Wednesday, the day of the delivery.
The delivery never arrived.
I called the following day to find out what happened and was on hold for at least 5mins, costing me upwards of 50pence. When I eventually spoke to someone, the woman had no idea what she was talking about and kept me on hold a number of times. She offered me no help and told me the next date of delivery would be the 25th sept.
I ended up asking for a refund from the less than competent woman and taking my business to Currys. I'd advise anyone else thinking of buying from comet, to do the same. SHOP ELSEWHERE.
The man I spoke to on the phone from Currys could not have been more helpful and an absolute gem. Certainly helped restore my faith in customer services!!
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