Like Ed, I ordered my battery (Sony VGP-BPS8) before I saw the reviews and assumed I'd thrown my money away. However, eleven days after ordering, the battery arrived, fits perfectly, was recognised by my lap-top, and so far, works as it should. Hopefully it will continue to do so. I decided to check the reviews when Pay Pal confirmed that my payment had been made to a Xianghua Luo, rather than a British company as I was expecting. Their e-mail address is a UK one and they display a post office symbol on their home page. (The GPO did provide the final leg of the journey.) The company is in fact based in Singapore. The web page from which I ordered my battery shows a picture of a Sony battery and I did think I was ordering a genuine Sony product. When I went back and read the small print, as I should have done at first, it was clear that this was not so. Given the price, I decided to sit tight and hope for the best.
The battery is made in China, appeared to be new, was well packaged and as I've said, so far so good. However, if this company wishes to achieve as they themselves say, '100% customer satisfaction' they need to be far more open and honest about who they are, where they are, and exactly what the product they are selling is. In view of this, despite my apparent success with them this time, I should be very wary of trading with them again.
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