The website was down when I first tried to order, so that took two days. I persisted only because forums said USN had the tastiest protein shakes. I alerted the company to the problem - they made no apologies just blamed my cookies, then emailed back saying 'we've solved the problem'... again no apologies even though they'd clearly discovered the problem their end. I also ordered two tornado 'leak proof' shakers for me and my partner. They leak worse than any I've tried before, so I've returned them. On that front USN were great, and took them back no quibbles. The proteins aren't exceptional - now that I've tried them - they're very chalky tasting hence all flavours having 'with cream' added in the titles, I suspect. I think the Toffee of NRG Fuels is still the tastiest, so shall return to that one once I've completed the stock I've bought here, though it does have far more carbs in it than the USN one. Overall: Extremes of good and bad customer services, and average tasting protein shakes. That's my opinion of the stock I've tried - can't speak for their entire range.
I paid for their next day service - and queried it when the shoes took FOUR DAYS to turn up. They told me you could only order 'next day' on three days of the week. Fine, if they'd made that clearer - BUT they still took the extra payment, then just despatched in ordinary post! Complained - and was just told "it's in the small print on our website!" You'll find every shoe they stock elsewhere -- and I recommend you do.
I was a loyal customer for 8 years, now I'll never use them again... and tell all my large footed friends the same.
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