I, like many others have been scammed, I stupidly paid for a set of eyessential at £65.00. Obviously the pricing was too good to be true, (and it was) considering it's about £35.00 per pump and they were offering £65.00 for 3.
I am astonished in how terrible their customer service is, I have had very few responses to the emails I have sent. I've also demanded a refund and they have replied by saying that the product is now in stock and will be sent next week. Three weeks later, still nothing.
I have called trading standard and they said if you do not receive your goods within 30 days, they are in breach of contract and you have every right to get a refund.
They said if you paid by direct debit you can sometimes get a chargeback.
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