Roger´s profile

Reviews (2)


Terrible customer service in shops

What dreadful service they offer in their shops. I booked a holiday believing they would see through any issues. Asked if my holiday was able to check in at airport day before and they told me to ring Thomson's Gatwick to get accurate information!!!!

Also went in to pay the balance and they took a small further deposit. Got home to get an email saying they wanted all the money that day.I had travelled 8 miles to do this and they had not got it right. Only when I rang them and insisted and insisted that they took payment by phone did they do so. They wanted me to go in again!!!



Rubbish Delivery

They use Hermes for a delivery of mine and the courier claimed he tried to deliver 3 times.No note left and on one of the days, my wife stayed in the whole time and on the last attempt I stayed in all day. But they claim to have been and tried to deliver.

I would think seriously before using this company. If they can't use good delivery firms, what chance you got with anything else they do?And they must realise the early impression of this company is whom they use for deliveries.

Roger´s profile

profile image of Roger
Male, 1944
Canterbury, United Kingdom